1. Types of Complaints We Accept You may submit a complaint regarding:
Billing or payment issues
Subscription or access problems
Intellectual property concerns (copyright, trademark)
Content concerns
Privacy-related issues
Technical issues
Alleged policy violations
Customer service disputes

2. How to Submit a Complaint All complaints must be submitted in writing via email to: Email: JRojas@girlsnextdoorbrawls.com 

Please include the following information: 

Your full name (or username if applicable)

Email address associated with your account

Order number or transaction ID (if applicable)

A clear description of your complaint

The URL(s) of any content you are reporting
Any relevant screenshots or documentation
Incomplete complaints may delay processing. 

3. Response Time We make every effort to respond instantly, but can promise a response within 2 business days. 

Complex complaints may require additional time to investigate. 

4. Billing & Payment Disputes If your complaint concerns billing or charges: Contact us before filing a chargeback with your bank.
  
We may request verification for fraud prevention.
Refund decisions are subject to our Refund Policy.
  
Repeated chargebacks may result in account termination. 

5. Content Complaints If you are reporting content, you must include: The exact URL of the content
The reason for the complaint
Whether you are personally depicted or are a legal representative
We take all content-related complaints seriously, especially regarding consent, copyright, or accuracy. Content may be temporarily disabled during investigation. 6. Intellectual Property Complaints For copyright or trademark complaints, please include: A detailed description of the work
Proof of ownership or authorization
The location of the allegedly infringing content
A statement made under penalty of perjury that the information is accurate
False claims may result in legal consequences. 

7. Abuse of Complaints Process Complaints submitted in bad faith, containing false claims, or intended to harass may result in suspension or permanent banning from the platform. 

8. Escalation If you are dissatisfied with the outcome, you may request escalation by replying to your complaint email with “Request for Review” in the subject line. 

9. Legal Disclosure Requests Requests from law enforcement or attorneys must be sent to: jrojas@girlsnextdoorbrawls.com All legal requests must be in official written form. 

10. Policy Updates This policy may be updated without prior notice. The most current version will always appear on this page. 11. Contact Information For complaints or questions about this policy: Email: jrojas@girlsnextdoorbrawls.com